Human Innovation

Human Innovation explores leadership at the intersection of decisions, responsibility, and scale.

Hosted by Jens Heitland, CEO of Heitland Media Group and former Global Head of Innovation at IKEA Centres, the show features long-form conversations with CEOs and senior leaders from international organizations.

Each episode focuses on how leaders think, decide, and navigate complexity, not just what they have built. The conversations move beyond surface-level success stories to examine judgment, trade-offs, and the human realities of leadership at scale.

© All Content 2020-2025 - Human Innovation Podcast - Produced by Heitland Media Group

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EP262: Christopher Filipiak: The CEO Sales Mindset Nobody Builds On Purpose

Jens Heitland and Christopher Filipiak explore why CEOs are the top salespeople in an organization, and how identifying a real best-fit client changes the sales process. They discuss how trust builds when a sales process reflects the actual value being delivered, and why misalignment between offer and client tends to surface over time.

The conversation covers the shift from persuasion-based selling to recognition-based selling, and what that shift requires from leadership. Jens and Christopher also look at how clarity about the ideal client affects conversion, retention, and the overall health of a sales system.

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EP259: Glenn Turner on Trust, Delegation and Scaling RBS to Five Thousand Properties

In this episode, Jens Heitland speaks with Glenn Turner, CEO of RBS, about the discipline behind delegation, the real drivers of employee motivation, and how artificial intelligence is reshaping a hospitality business built on human connection.

Glenn shares why a to-do list signals a leadership problem, why recognition often outweighs money as an incentive, and what he learned about succession after surviving a plane crash in 2014. The conversation covers the Profits First framework, the risk of losing critical thinking to AI, and how growing RBS from 140 to nearly 5,000 properties has changed what customer intimacy requires.

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EP258: Saren Keang: A Life Built Against the Odds

In this episode of the Human Innovation Podcast, Jens Heitland speaks with Saren Keang about growing up in rural Cambodia, fighting gender bias to stay in school, supporting a family of ten while surviving kidney failure and a transplant, living with bipolar disorder, and mentoring the next generation of immigrant students.

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EP255: The Seven Elements Behind Every Working Business

Jens Heitland speaks with John Glennane, CEO of Capventis, about why businesses collapse under layers of disconnected technology and what it takes to design an organization deliberately instead of assembling one by accident.

The conversation moves through business design, technology alignment, organizational transformation, systems thinking, and digital strategy, and returns often to why understanding a system by hand still matters before anyone tries to automate it.

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EP254: The European Perspective: Europe's AI Boom Meets Its Layoff Wave

In this episode of The European Perspective, Jens Heitland sits down with Stewart Guenther, Stephen Brooks, and Annette van Berge Henegouwen to examine why Volkswagen and Stellantis, facing identical European market pressure, arrived at opposite outcomes, and what the difference between reactive and proactive board governance reveals about building innovation before a crisis forces it.

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