Human Innovation
Human Innovation explores leadership at the intersection of decisions, responsibility, and scale.
Hosted by Jens Heitland, CEO of Heitland Media Group and former Global Head of Innovation at IKEA Centres, the show features long-form conversations with CEOs and senior leaders from international organizations.
Each episode focuses on how leaders think, decide, and navigate complexity, not just what they have built. The conversations move beyond surface-level success stories to examine judgment, trade-offs, and the human realities of leadership at scale.
© All Content 2020-2025 - Human Innovation Podcast - Produced by Heitland Media Group
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EP262: Christopher Filipiak: The CEO Sales Mindset Nobody Builds On Purpose
Jens Heitland and Christopher Filipiak explore why CEOs are the top salespeople in an organization, and how identifying a real best-fit client changes the sales process. They discuss how trust builds when a sales process reflects the actual value being delivered, and why misalignment between offer and client tends to surface over time.
The conversation covers the shift from persuasion-based selling to recognition-based selling, and what that shift requires from leadership. Jens and Christopher also look at how clarity about the ideal client affects conversion, retention, and the overall health of a sales system.
EP261: Neil Pendle: Water Is the Next Business Risk
Neil Pendle, founder of Waterscan, joins Jens Heitland in Belgium to discuss why water has become a business continuity risk, not just a sustainability commitment, and what organizations can do about it.
EP260: The Cell as Detector: What a Platform Technology Reveals About Drug Discovery
Kambiz Shekdar sat with Jens to talk about Chromovert, a platform technology that models human disease inside a lab dish.
In this episode, Kambiz shares the story behind the UAE's first inventor Golden Visa.
He walks through how a family of genes called GPCRs could reshape drug discovery.
EP259: Glenn Turner on Trust, Delegation and Scaling RBS to Five Thousand Properties
In this episode, Jens Heitland speaks with Glenn Turner, CEO of RBS, about the discipline behind delegation, the real drivers of employee motivation, and how artificial intelligence is reshaping a hospitality business built on human connection.
Glenn shares why a to-do list signals a leadership problem, why recognition often outweighs money as an incentive, and what he learned about succession after surviving a plane crash in 2014. The conversation covers the Profits First framework, the risk of losing critical thinking to AI, and how growing RBS from 140 to nearly 5,000 properties has changed what customer intimacy requires.
EP258: Saren Keang: A Life Built Against the Odds
In this episode of the Human Innovation Podcast, Jens Heitland speaks with Saren Keang about growing up in rural Cambodia, fighting gender bias to stay in school, supporting a family of ten while surviving kidney failure and a transplant, living with bipolar disorder, and mentoring the next generation of immigrant students.
EP257: Building in Europe: Capital, Governance, and the Cost of Moving Fast
In this episode of The European Perspective, Jens Heitland is joined by Stephen Brooks and Annette van Berge Henegouwen to discuss the SAP and Prior Labs deal, European AI funding momentum, the contrasting governance paths of Volkswagen and Continental, and the hidden cost of unmeasured AI agent spending in large organizations.
EP256: Future Readiness, Immersive Theater, Artificial Intelligence, Organizational Culture, Crisis Preparedness
In this episode, Jens Heitland sits down with David Bassuk, immersive narrative designer and theater professor, to explore future readiness, artificial intelligence, and the lessons theater can teach large organizations about preparing for crisis.
EP255: The Seven Elements Behind Every Working Business
Jens Heitland speaks with John Glennane, CEO of Capventis, about why businesses collapse under layers of disconnected technology and what it takes to design an organization deliberately instead of assembling one by accident.
The conversation moves through business design, technology alignment, organizational transformation, systems thinking, and digital strategy, and returns often to why understanding a system by hand still matters before anyone tries to automate it.
EP254: The European Perspective: Europe's AI Boom Meets Its Layoff Wave
In this episode of The European Perspective, Jens Heitland sits down with Stewart Guenther, Stephen Brooks, and Annette van Berge Henegouwen to examine why Volkswagen and Stellantis, facing identical European market pressure, arrived at opposite outcomes, and what the difference between reactive and proactive board governance reveals about building innovation before a crisis forces it.
EP253: The European Perspective: Capability Without Visibility
A panel of European business leaders: Annette Van Berge Henegouwen, Stephen Brooks, Stewart Guenther, and Jens Heitland, discuss AI sovereignty, open-source models, defense investment, and why European entrepreneurs remain invisible as they build critical infrastructure.
EP252: Why Innovation in Large Organizations Has Almost Nothing to Do With Ambition
Jens Heitland and François Jacquemin explore how innovation actually works within large insurance organizations, from legacy systems and edge teams to the trust networks that enable change at scale.
EP251: The New Climate Denial Is About Cost, Not Science
Jens Heitland and sustainability expert Brian Kilkelly explore how the climate debate has shifted from denial to affordability, why personal motivation drives sustainable leadership, and how businesses can build a culture that treats the planet as a long-term investment.
EP250: The Leadership Crisis Hiding Behind an AI Strategy
Jens Heitland and leadership expert Faris Aranki discuss how AI is reshaping organizational structure.
Why senior leaders must engage with technology firsthand, and how human connection remains the foundation of resilient, high-performing teams.
EP249: Why Human Centered Design Matters More in an AI-Shaped Business Environment
A conversation on why human-centered design matters more in an AI-shaped world.
This episode explores how better experiences reduce friction, improve outcomes, and help organizations stay close to real human needs while driving commercial value.
EP248: When CEO Thought Leadership Becomes Infrastructure
Why CEO thought leadership fails when treated as content instead of infrastructure.
Explore how narrative, consistency, and alignment shape long-term visibility, trust, and business impact across platforms, including AI and digital ecosystems.
EP247: Thought Leadership at Scale: Why Systems, Not Content, Define Authority
Corporate thought leadership becomes effective when structured as a system that aligns visibility, credibility, and consistent asset creation.
This article explores how organizations build authority over time through program management, system design, and compounding content.
EP246: Why CEO Thought Leadership Is Not a Time Problem
CEO thought leadership is not limited by time but by system design.
When strategy, production, and distribution align, leadership visibility becomes consistent, scalable, and effective across channels.
EP245: The Structure Behind Successful CEO Thought Leadership Launches
CEO thought leadership succeeds when visibility is structured, consistent, and measurable.
This episode explores how leadership presence becomes recognizable through defined launch timelines, omnipresent channels, and signals that reveal whether visibility connects to real business impact.
EP244: How to Build a CEO Thought Leadership Strategy: The Proven Roadmap
CEO thought leadership becomes powerful when it aligns with personal ambition, business strategy, audience clarity, and industry direction.
This episode explores how structured narratives and future-oriented positioning create long-term influence and commercial momentum at scale.